WHAT IS THE RETURN/EXCHANGE POLICY?
We accept refund/exchange requests on all our pieces within 7 days of you receiving your order (as indicated by your tracking number).
We only ask that the following requirements are met:
• Item/s must be in original brand-new condition with all tags remaining in place.
• Item/s must not have been worn, washed or altered in any way.
Unfortunately, we cannot accept any returns that do not meet above requirements.
Refunds will be issued excluding the original shipping cost.
ARE RETURNS FREE?
The shipping cost incurred for returning item/s to BAD for an exchange or refund are not covered nor reimbursed by us.
HOW DO I ORGANISE A RETURN?
To initiate a return, simply fill out the form below. We will then be in touch with further instructions.
WHAT IF MY RETURN GETS LOST?
BAD cannot be held liable for the loss of garments being returned. We recommend using a registered post service to return goods, and keeping a record of the tracking details.
HOW LONG DOES IT TAKE FOR MY REFUND TO BE PROCESSED?
After receiving the returned goods we will refund you through the same method you used to pay within 1-2 business days.
WHAT IF MY ORDER ARRIVES DAMAGED, OR THERE IS A FAULT?
Whilst we hope this never happens, if you do receive damaged garment, or have a manufacturing fault occur, please visit out warranty page HERE